SENT TO ENTIRE SENATE
September 7, 2000
Dear Senator:
We write on behalf of the 144,000 members of the American
Dental Association to urge you to ensure that the final
Patients’ Bill of Rights includes freestanding dental plans.
Not surprisingly, some dental plans oppose the notion of a law
requiring them to be accountable for decisions to delay, deny
or limit patient care, just as many medical plans have worked
tirelessly to thwart patient protection legislation. We
believe that the rationale for including dental plans is
clear, and we categorically refute the dental plans’ primary
arguments in opposition: that their abuses are too few to
warrant curbing; that dental claim denials usually occur after
patients have received treatment; that the proposed reforms
would be too costly; and that the costs of dental care are too
insignificant to merit attention.
Managed dental care plans cover far fewer Americans than do
managed care medical plans. This accounts for the fact that
consumer complaints regarding dental plans are fewer than
those regarding medical plans. Nevertheless, problems exist
among these dental plans, and Congress can take a cue from the
dental profession—which has so successfully practiced disease
prevention—by including dentistry in the Patients' Bill of
Rights now, rather than waiting for those problems to
worsen.
The fact that a majority of dental claim denials occur
after treatment seems a flimsy argument for not providing
patients with a method of contesting those denials. Both the
Senate- and House-passed versions of the Patients’ Bill of
Rights explicitly cover these retrospective denials, although
only the House bill does so for dental plans. Dental patients
deserve the same recourse as medical patients when a plan
improperly denies a claim, regardless of whether the denial
occurs before or after the patient receives treatment. A
dental claim amounting to a few hundred dollars may seem
insignificant when compared to the huge price tags of some
medical claims. But a few hundred dollars can seem quite
significant to millions of American families who struggle to
live from paycheck to paycheck.
We also believe that the dental plans grossly exaggerate
the costs associated with providing a few basic patient
protections, a tactic already worn thin from overuse by the
HMOs. Dental plans could contract on an as-needed basis with
independent external review entities to adjudicate claim
disputes, most of which could be addressed through the
internal review process outlined in the Patients’ Bill of
Rights. The legislation would simply ensure that every health
plan—medical or dental—provides a timely, thorough and fair
appeals process. Numerous studies, including those by the
Congressional Budget Office, estimate that a comprehensive
Patients' Bill of Rights would increase overall health costs
only nominally. Although even a small cost increase should not
be incurred lightly, Americans have said in poll after poll
that they would willingly pay higher premiums for the
assurance of a few basic patients' rights.
The Patients’ Bill of Rights would eliminate the confusing
patchwork of state rules, providing medical patients with the
same baseline of protections against managed care abuses,
regardless of where they live. Dental patients should receive
no less. Whether the issue is appeals of claim denials, the
right to choose a doctor, access to specialists or many of the
other provisions in the Patients’ Bill of Rights, your
constituents should receive the same protections whether they
are medical or dental patients. This continuity will greatly
reduce people's confusion over their rights and
responsibilities in both their medical and dental coverage,
making them more efficient consumers of health care.
We hope that you will work to ensure that dental plans are
included in any patient protection bill that you vote on this
year. Please direct any questions to Ms. Dorothy J. Moss,
director of the ADA Washington Office, at (202) 898-2400.
Sincerely,
Richard F. Mascola, D.D.S.
President
John S. Zapp, D.D.S.
Executive Director
RFM:JSZ:rg
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