Copyright 1999 Times Mirror Company
Los Angeles
Times
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June 10, 1999, Thursday, Home Edition
SECTION: Business; Part C; Page 1; Financial Desk
LENGTH: 858 words
HEADLINE:
SUIT ACCUSES U.S. BANCORP OF PEDDLING DATA;
PRIVACY: MINNESOTA ALLEGES
THAT THE COMPANY BROKE CONSUMER PROTECTION LAWS IN SELLING INFORMATION TO A
TELEMARKETER.
BYLINE: From Bloomberg News
BODY:
U.S. Bancorp violated federal and state
consumer protection laws by providing customers' financial information to a
telemarketing firm, the Minnesota attorney general's office alleges in a
lawsuit.
The suit, filed by Minnesota Atty. Gen. Mike Hatch, alleges
that U.S. Bank, the country's 13th-largest bank and a unit of Minneapolis-based
U.S. Bancorp, sold information on more than 900,000 bank and credit card
customers to a telemarketing company for $ 4 million plus commissions. The
telemarketing firm, MemberWorks Inc., is not named in the lawsuit.
"When
a bank hands out this information to the highest bidder, it has to answer to its
customers," Hatch said in a statement. The suit seeks a jury trial and demands
that the bank pay civil penalties to consumers. In addition to having California
credit card customers, U.S. Bancorp has branches in Northern California, and
recently agreed to buy Newport-Beach based Western Bancorp, owner of Santa
Monica Bank and Southern California Bank.
Hatch spokeswoman Jennifer
Freeman said that 600,000 U.S. Bank depositors and 330,000 credit card account
holders nationwide were affected by the bank's sale of the information.
U.S. Bancorp denied that it violated customer privacy rights or
Minnesota consumer protection laws. "These allegations are false," said U.S.
Bancorp spokesman Donn Waage. "Our direct-marketing program is very carefully
managed. Our partners at no time have access to customer accounts."
The
case could have repercussions for other banks and other states, Hatch said.
Federal agencies are reviewing such telemarketing sales practices,
Comptroller John Hawke Jr. said earlier this week. "Judging from the calls we
receive from state attorney general offices around the country, the scope of the
concern may be widespread," Hawke said.
Also, Congress is debating how
to improve consumers' financial privacy as part of the bank modernization bill.
The Senate Banking Committee held the first of what is expected to be several
hearings on the matter.
"The question here is not whether we should do
anything. It's what we should do," Sen. Paul S. Sarbanes (D-Md.) said.
House Commerce Committee member Edward J. Markey (D-Mass.) is insisting
on a tougher privacy policy to prevent banks from sharing consumers' private
information against their will. While he supports financial modernization
generally, he said, "I don't want a bill if that's the price we have to pay to
enter the cyberworld of the 21st century."
Some lawyers say that current
state laws might be stronger than federal statutes in protecting consumer
privacy. Other states could join Minnesota with lawsuits in the U.S. Bancorp
case, because it involves customers in 18 states, Hatch said.
The suit
accuses U.S. Bank of violating the federal Fair Credit Reporting Act and
engaging in consumer fraud and deceptive advertising by providing MemberWorks
with customers' Social Security numbers, account balances, names, addresses,
checking and credit card numbers, average account balances, finance charges and
credit limits, Hatch's statement said.
It also accuses U.S. Bank of
violating federal law by allowing MemberWorks to automatically withdraw payments
from a customer's checking account without prior written authorization.
Hatch said his investigators found cases in which U.S. Bank customers
were charged for travel and other services even though they claimed they never
talked to a MemberWorks representative. MemberWorks used the lists of bank
customers to sell them memberships in a health program that provided discounts
on dental care and other medical services.
Hatch also alleges that U.S.
Bank approved telemarketing scripts containing deceptive information. If a
customer asked whether U.S. Bank provided credit card or checking account
numbers to MemberWorks, the script instructed the telemarketer to say, "No, I
personally do not have your account number."
The bank disputed these
charges, saying that no unauthorized charges were made to customer accounts.
When customers agree to purchase a product, their approval is voice-recorded
with their permission, the bank said in a statement.
Spokesman Waage
added that about 70,000 U.S. Bank customers bought dental care, travel packages
and other consumer products through companies such as Hilton Hotels, Barnes
& Noble, and Kiplinger's Personal Finance. "We are proud of these
affiliations," he said.
MemberWorks takes "all precautions to ensure
that all of our sales practices meet the highest standards in the industry,"
said Wayne Gattinella, MemberWorks' senior vice president for consumer affairs.
All MemberWorks programs come with a 30-day free trial membership and consumers
can cancel and receive refunds, he said.
U.S. Bancorp has $ 76 billion
in assets and about 1,000 branches in the Midwest and West. The company is a
product of the 1997 merger of First Bank System and U.S. Bancorp of Oregon.
U.S. Bancorp shares fell 63 cents to close at $ 31.75 Wednesday on the
New York Stock Exchange.
* DATA FOR SALE: Major banks in California say
they sell customer data to third parties. C7
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June 10, 1999 
