< Back to News
Archive | ||
ARE AIRLINES BETTER SERVING CUSTOMERS?
The focus of the discussion will be how changes in the aviation industry, including the proposed United Airlines-US Airways merger, are affecting customer service. At ASTA's urging, the Justice Department, Department of Transportation (DOT) and both Houses of Congress are investigating concerns about anti-trust violations, ticket prices and the overall quality of customer service. Rubin will present ASTA's position that legislation to clarify the scope of federal preemption under the Airline Deregulation Act is fundamental to improving the air transportation system. Without clarification, the "preemption provision" is often used by airlines to deprive consumers and small business of the same state law remedies they have against other industries. Other presenters to participate in The Future of National Air Service panel are DOT General Counsel Nancy McFadden, Air Carriers Association of America Executive Director Ed Faberman and United Airlines Director of Government and Public Affairs John Philp. The mission of the American Society of Travel Agents is to enhance the professionalism and profitability of members worldwide through effective representation in industry and government affairs, education and training, and by identifying and meeting the needs of the traveling public. | ||
< Back to News Archive |